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Shipping & Delivery
Where does my order come from?
We’re a physical surf and wake shop in Lagos, Algarve — Portugal. Most of our stock is right here in the shop. Depending on the brand and whether the item is in our local stock, your order will ship from one of three places:
| Situation | Brands | Portugal | Rest of EU |
|---|---|---|---|
| ✅ In stock in Lagos | All brands | 2–3 days | 5–7 days |
| ⏱ Order-in via us | North, Mystic | ~2–3 weeks | ~2–3 weeks |
| 📦 Direct from Germany | Liquid Force, Cabrinha | 5–7 days | 5–7 days |
Each product page shows its current availability. Need something by a specific date? Message us on WhatsApp before ordering and we’ll confirm the timeline or find a faster option.
Order-in explained (North & Mystic)
When a North or Mystic product isn’t in our Lagos stock, we order it from the brand. It ships to us first — that typically takes 7–10 days, sometimes more depending on the supplier. Once it arrives, we ship it to you (add another 2–3 days in Portugal or 5–7 days EU). That’s why the total can be around 2–3 weeks. We know it’s not ideal — if your order is urgent, please message us first and we’ll be straight with you about timing.
What shipping carriers do we use?
We ship with DPD across Europe and CTT for Portugal. Orders are processed Monday to Friday. In-stock orders typically ship within 1 business day. For order-in items, we’ll email you when the goods arrive and confirm dispatch.
Shipping cost
Shipping cost depends on package size and destination. Free shipping in Portugal on orders over €200. Choosing Pick up at store is always free.
🏖️ Holiday pick-up: buy here, ship home after
Coming to Lagos for a surf or kite camp? Buy or collect at our shop, use your new gear during the holiday, and we’ll ship it home when you leave — no airport check-in stress.
- Free for purchases of €500 and above
- €5–15 for smaller purchases
- Not available for soft-top surfboards
Tracking
You’ll get a tracking link by email once your order ships. If you haven’t received it within 2 business days of the expected dispatch date, email us at shop@kitesurfwake.com.
Damaged or missing items?
Take photos immediately and contact us. We’ll file the claim with the courier on your behalf and sort it out.
Cancel or change delivery address?
Contact us as soon as possible by WhatsApp or email. If the order hasn’t shipped, we can cancel or change it. If it’s already on its way, we can usually redirect it. Shipping costs are non-refundable once an order has shipped.