Shipping

Shipping 

Orders are processed Monday-Friday (excluding holidays). Orders placed after 3PM ET will be processed on the following day. Most in-stock orders are shipped within 24 hours of the time in which the order was placed. 

We ship in all EU country

If somehow your country is not listed in the checkout process please write us a email at shop@kitesurfwake.com specify which products you would like and we will manually check  if we can ship in your country.

We are normally shipping products using services of DPD or CTT portugal. 
For other shipping methods please contact us.

Shipping cost

Shipping cost depends on the package size& weight and chosen delivery option. If chosen delivery option is “pick up at store” shipping cost is 0€.

Pick up at at store and ship to home after holidays! 

Are you coming for holidays and don’t want to take extra luggage of a board or kite. No worries, we got you covered! We want you not to worry about having excess weight on your luggage, so whenever you get something at our shop or order it as a pick-up, we can send it to your home when your holidays finish. This service is free for purchases of 500€ and above. In case of a small purchase, we can charge you 5-15€ of shipping costs. You can enjoy your new equipment during the holidays and not worry about flying back with it.

This service does not include soft-top surfboards purchases.

When does my order arrive?

Delivery date depends on the chosen option of delivery. With small packages CTT delivery date should be between 5-7 business days. With DPD packages should arrive within 5 days from the date when shipment is collected by the courier. Please note that courier services are still struggling after COVID pandemic and packages tend to be delayed. If the package is not there in the date after 10 days of shipping please contact us we will contact courier company to solve this matter. 

If ordering something for shop pick up please order it sooner to leave some buffer time in case of delayed shipment. 

What happens when I’m not at home?

Please be advised that if you are not at the selected delivery location during the delivery window, then you give us the courier permission to leave the goods in a safe place or with a neighbor. This will be interpreted as the parcel having being delivered to you. Unless you specifically say that you’re not happy with that arrangement.

If any parcel arrives damaged or missing items please contact our customer service department who will be able to help in logging a claim against the courier on your behalf.

How to cancel my order?

In case of need to cancel the order we request direct contact through the mail or phone. After canceling the order we will make a return either on the card which was used to pay for the order or provided bank account. Please note if order was shipped already the shipping cost will be deducted from refunded amount.

How to change my delivery address?

Please contact us in this case. We have direct access to managing parcel service which allows us to change the delivery address.